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In his new book, How To Say It At Work: Putting Yourself Across with Power Words, Phrases, Body Language, and Communication Secrets (Prentice Hall Press, June 1998), Communications expert Jack Griffin brings together verbal and non-verbal strategies for communication in one easy to read book that would otherwise only be found in half a dozen assorted titles. Arranged into two parts, this book will teach the reader systematically how to improve on his or her communication skills. Part I emphasizes determining what the reader needs to improve the most. By using the self-test, a person can pinpoint exactly what areas of communication they have the most difficulty in. Part II shows how to improve on the problems predeterm! ined in Part I by providing power words, surprising facts, secret techniques, real-world strategies, and special phrases. Part II will also teach the reader the art of nonverbal communication. Nothing you do in business is as important as putting yourself across. This book shows how to put yourself across in every major business situation, and to all the key players in business: supervisors, colleagues, subordinates, client and customers, vendors and suppliers, and creditors and investors, as well as to your lawyer and people in the community.
- Sales Rank: #406226 in Books
- Brand: Prentice Hall Press
- Published on: 1998-05-15
- Released on: 1998-06-01
- Original language: English
- Number of items: 1
- Dimensions: 9.22" h x 1.10" w x 7.10" l, 1.70 pounds
- Binding: Paperback
- 394 pages
- Great product!
Amazon.com Review
Jack Griffin argues that it's vital to sell yourself--and your ideas--every day. In How to Say It at Work: Putting Yourself Across with Power Words, Phrases, Body Language and Communication Secrets, he offers practical advice for making your case whether your target is a supervisor, colleague, subordinate, client, vendor, or lender. Part 1 has a self-test for evaluating your current skills and also includes a toolkit for improving your overall communication at work. Part 2 lists specifics for dealing with key individuals and includes helpful (and harmful) words, phrases, body-language strategies and other techniques that can help you be a better communicator at work. --Howard Rothman
From Booklist
Griffin is a communications consultant whose aim is to provide a contemporary guide to persuasion in business. He addresses the art and science of "putting yourself across," which is a critical necessity in business today. In part one he lays the foundation for effective communication, using self-tests that can evaluate communication skills. He also offers advice on building a vocabulary of business words and phrases to be used or to be avoided. Part two covers a wide range of communication challenges, including guidance for interviews and conversations with everyone from the boss, colleagues, and subordinates, to clients, vendors, suppliers, and investors. With his emphasis on verbal as well as nonverbal (body) language and his tips on meeting a wide variety of difficult situations in the workplace, the author provides important guidelines for getting what needs or wants in business. Communication skills or lack of them can make or break a career, and the author's self-tests are a valuable feature of the book. Mary Whaley
About the Author
Jack Griffin, Writer and communication expert, is also the author of several books including How to Say It Best. Griffin is a consultant to small businesses, entrepreneurs, cultural institutions, and publishers.
Most helpful customer reviews
12 of 12 people found the following review helpful.
Practical, Situational, Inexpensive
By D. Heatherly
This book is (a) practical - it provides logical, step-by-step details that work, (b) situational - it is organized by the many types of conversations and interactions that one is likely to have on the job, and (c) inexpensive - it offers a lot for the money.
Granted, some of the specific situations covered in this book occur regularly and will be most helpful to readers who may have little or no workplace experience.
The book's real value, however, involves those interactions we have with our bosses, employees, customers, and suppliers that do not happen all that often. When these situations come up, emotions may run high and the stakes may be significant. In my experience, "common sense" alone wasn't always enough to ensure that I got what I needed and still maintained a good relationship with the other person. This book doesn't guarantee that (nothing does), but it does offer guidelines that have helped and worked for me.
If you have natural political savvy on the job, you probably don't need the information in this book. If you are more comfortable dealing with tasks than dealing with the people in your workplace, I think you will find this book well worth twelve bucks and the few minutes it takes to read about a specific interaction before you're actually having it.
39 of 40 people found the following review helpful.
Excellent and essential book for everyone
By Amazon Customer
I started teaching people to make PowerPoint presentations around 1992. Around 1995, I realized that many people were talking about themselves, so I suggested that the most important word they could use was "You." In 2003, I realized that people who wanted to be accepted by their audience should use the word "We." And then I picked up this book and read that the the three most important words in a business person's vocabulary were "we," "us," and "our." And that was on page eleven. At that point I was sold.
It's very easy to open your mouth and say your message in a way that alienates people. Very few people can negotiate difficult communications, but this book will help them do this. The book shows you words, phrases and body language to use and to avoid. It has numerous samples of conversations you can have with your fellow workers to put yourself in the best position.
The book covers all kinds of spoken business communications - the four largest sections include Getting a Job, speaking with your Supervisors, your Colleagues, and your Subordinates. Other groups are Prospective Clients, Current Clients, Handling Credit, Collection, and Customer Complaints, Vendors and Suppliers, and Lenders and Investors. In many cases you'll see the traps you can fall into.
You need to use this book with a little thought, in that the circumstances are usually similar to what you have to deal with, but not identical. But a few minutes' reading will change you from being a tongue-tied person to someone who achieves what you want.
I feel sorry for people who dismiss this and other similar books as "just common sense." I've known few people who possessed even a fraction of the skills shown in this book, and my own experience shows that I spent over ten years learning the information that appears in the beginning of the book.
Definitely a must-have, and a good book to build your general communications skills. And you'll stop coming away from meetings thinking, "I wish I could have said that better."
26 of 28 people found the following review helpful.
Communication techniques for the work environment
By Harold McFarland
Communication skills are both some of the most important skills you can have and at the same time some of the most lacking skills in most people. In this book Jack Griffin provides helpful advice on how to evaluate and improve your communication skills. The book is filled with self-tests so you can evaluate how well you handle various communication skills. From there he provides an in-depth analysis of the most critical components of those skills followed by positive methods to improve your skills.
All of the most common communication needs in a work situation are covered whether it is dealing with a supervisor, subordinate, customer, potential customer, creditors, customer complaints, vendors, investors or job interviews.
One of the unique things about the book are the lists of words and phrases to use as well as ones to avoid and why. A recommended read for anyone seeking to improve their communication in all aspects of the work environment.
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